![]() Why not a textbox with it's current location/activity in the installer? From further digging in Resource Monitor (and Googling this issue (hence me being in this thread)) has shown that it's just busy scanning other drives, but doesn't give any feedback to the end-user. 's response doesn't appear to be correct, as my installer has seemingly 'stopped' but all services are installed and running as you would expect. On my install, it's scanning the external drive, but there isn't anything in the installer to say that's the cause (no UI or log, even though it goes somewhat granular as it logs mouse-clicks within the installer window along with their co-ordinates). So there is no reason to wait around for 20 minutes or more for the installer to fix itself. If you do not have any external drives attached during the install (you can attach them later, don’t worry) and your boot drive is an SSD, then the install will NEVER take more than 45 seconds. One more thing: a successful “install” will absolutely never take more than 4 or 5 minutes. By fixing it for you, it means 50 other customers will have a smooth install experience. If you are seeing this issue, I guarantee you are not alone and somebody else is seeing it also. But 5% of the time it is something new and interesting and worth fixing! About 95% of the time the issue is anti-virus of some kind. ![]() If all these things are true, open a Backblaze support ticket and we can get to the bottom of it. If they exist, the install went Ok, then the only final step is that bzserv.exe is “registered as a Windows service” which you should see bzserv.exe running in the TaskManager. These three binaries MUST be present on disk 10 seconds after the install HAS STARTED or something went horribly off the rails:Ĭ:\Program Files (x86)\Backblaze\bzserv.exeĬ:\Program Files (x86)\Backblaze\bztransmit.exeĬ:\Program Files (x86)\Backblaze\bzfilelist.exe
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